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Privacy Policy

Effective Date: 10th October 2025

 

At Cosmo Line, we are committed to protecting your privacy and personal information. This policy explains what information we collect, how we use it, and the steps we take to ensure it remains protected.

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1. Information We Collect

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We collect information primarily to process your orders, provide customer support, and improve your shopping experience.

A. Personal Information (Provided by You):

This information is collected when you place an order, create an account, or contact us:

  • Contact Data: Name, email address, phone number.

  • Order Data: Billing address, shipping address, and details of the products purchased.

  • Payment Data: We do not store full credit card details. Payment processing is handled securely by our third-party payment processors ([e.g., Stripe, PayPal]). We only receive confirmation of payment.

  • Account Data: Username and password (encrypted).

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B. Automatically Collected Data:

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When you visit our website, certain data is collected automatically:

  • Usage Data: Information about how you navigate and use our site (e.g., pages viewed, time spent on pages, click paths).

  • Technical Data: Internet Protocol (IP) address, browser type, operating system, device information, and referring website addresses.

  • Cookies: Data stored on your device via cookies and similar tracking technologies to enhance your experience, remember your cart, and track website performance.

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2. How We Use Your Information

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We use the collected information for the following purposes:

  • Fulfilling Orders: To process, confirm, and ship your purchased salon supplies and services.

  • Customer Service: To respond to your inquiries, concerns, or refund/return requests.

  • Account Management: To manage your Salon Supplies Hub account and provide personalized services.

  • Marketing (Opt-in): To send you promotional emails, product updates, and special offers, but only if you have explicitly opted-in to receive them. You can opt-out at any time.

  • Website Improvement: To monitor and analyze site usage, troubleshoot issues, and improve the functionality and content of our website.

  • Security: To protect our website and customers against fraudulent transactions and unauthorized access.

 

3. How We Share Your Information

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We do not sell your personal data. We only share your information with trusted third parties necessary to run our business:

  • Service Providers: Third parties who perform essential functions on our behalf, such as payment processors (to handle transactions), shipping carriers (to deliver your order), and email service providers (to send confirmation and marketing emails).

  • Wix Platform: As our site is hosted on Wix, data processing may occur according to the Wix Privacy Policy.

  • Legal Compliance: When required by law, regulation, court order, or governmental request.

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4. Cookies and Tracking Technologies

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We use cookies to enhance the user experience. By using our website, you consent to the use of cookies. You have the option to set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of the site may not function properly.

 

5. Data Security

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We implement reasonable security measures, including physical, electronic, and managerial procedures, to help protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

 

6. Your Data Rights

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Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your personal data, subject to certain legal exceptions.

  • Opt-out of receiving marketing communications.

To exercise any of these rights, please contact us using the details below.

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7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Effective Date" at the top. We encourage you to review this policy periodically.

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8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

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